Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping prices are calculated by the total weight of the order. Free shipping applies after the minimum order amount is met.

Shipping option Estimated delivery time Price
Under 2KG 3 to 5 business days £3.5
Over 2KG 3 to 5 business days £6.5
Over £150 3 to 5 business days Free
How do I check the status of my order?

You will receive an order confirmation email upon placing your order. When your order has shipped, you will receive an email notification from us.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@honeydewsupplies.co.uk with your name and order number, and we will look into it for you.

Can I collect my order?

Yes, if you wish to collect your order from our head office in Lytham, St Annes, please get in touch before placing your order.

Refunds, returns, and exchanges

We accept returns up to 28 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@honeydewsupplies.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@honeydewsupplies.co.uk.